Shipping Policy
At Denver Tools, we are committed to ensuring that your shopping experience is smooth and convenient. Below is an overview of our shipping policy, which provides important details about how we process and ship your orders.
1. Order Processing Time
- Orders are processed Monday through Friday, excluding public holidays.
- All orders are processed within [1-2 business days] of receiving your order, subject to product availability.
- Please note that orders placed on weekends or public holidays will be processed the following business day.
2. Shipping Methods and Delivery Times
We offer cash on delivery (COD) as the only payment method, and we ship worldwide. Shipping times may vary depending on your location. Here are the general delivery time frames:
- Domestic Shipping: [3-7 business days].
- International Shipping: [7-21 business days].
Please note that delivery times are estimates and may vary depending on factors such as weather, customs, and the destination country.
3. Shipping Costs
- Domestic Shipping: We offer [free shipping for orders above a certain amount].
- International Shipping: Shipping fees for international orders depend on the destination, size, and weight of the items. You will be notified of shipping costs during the checkout process.
4. Order Tracking
Once your order has shipped, you will receive an email with your tracking details. Please note that tracking information may take up to 24-48 hours to become available after your order has been dispatched.
If you have any questions or concerns about your order status, you can contact our customer service team at [insert contact email], and we will be happy to assist you.
5. Delivery Issues
While we strive to ensure timely delivery, we are not responsible for any delays caused by third-party delivery services or customs regulations. If there are any issues with delivery, please contact our customer support team, and we will work with the carrier to resolve the issue as quickly as possible.
6. Customs and Import Duties
For international orders, customs duties, taxes, or import fees may be charged by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. We recommend contacting your local customs office for more information on potential fees before placing an order.
7. Address Accuracy
It is the responsibility of the customer to provide the correct shipping address. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided at the time of order.
8. Shipping and Delivery during Holidays
During peak seasons or public holidays, please expect potential delays in shipping. We encourage you to place orders early to ensure timely delivery.
9. Contact Us
If you have any questions about shipping, delivery times, or tracking, please don’t hesitate to contact us [email protected].