At Denver Tools, we strive to provide our customers with the best shopping experience. We understand that sometimes returns or refunds may be necessary. Please review our returns and refund policy below for details on how we handle these situations.

1. Returns

We accept returns on items that meet the following conditions:

• The item must be in its original condition (unused, unwashed, and undamaged).
• The return must be requested within [7 days] from the delivery date.
• The item must be in its original packaging, with all tags and labels intact.

To initiate a return:

• Contact our customer support team at [email protected] within the return window.
• Provide your order number, item details, and reason for the return.
• Our team will guide you through the return process and provide instructions for returning the item.

2. Non-Returnable Items

Some items are non-returnable, including:

• Products that are marked as final sale.
• Perishable goods (if applicable).
• Items that have been used or damaged by the customer.

3. Refunds

Once we receive the returned item and verify that it meets our return policy requirements, we will process your refund. Refunds will be issued as follows:

• Cash on Delivery (COD) Orders: Refunds will be issued by any other mutually agreed method. Please note that the customer will be responsible for any applicable bank fees for the refund transfer.

Refunds will be processed within [7-14 business days] after we receive and inspect the returned item. You will be notified once your refund has been processed.

4. Exchanges

At this time, we do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please notify us immediately by contacting our customer service team at [insert contact email] with your order number and photos of the damaged product. We will provide a full refund or a replacement at no additional cost.

6. Shipping Costs

Shipping costs for returned items are the responsibility of the customer unless the item is defective or damaged. In such cases, we will cover the return shipping costs.

7. Order Cancellations

Once an order is placed and processed, it cannot be canceled, as we immediately begin preparing your items for shipment. If you wish to cancel an order, please contact us as soon as possible, and we will do our best to assist you.

8. Contact Us

If you have any questions or concerns about our return and refund policy, or if you need assistance with a return or refund request, please contact us at [email protected].